1.0 Delivery 
1.1 All product packaging is carefully checked before leaving the showroom. Please remove all packaging carefully and inspect the products before installation. All claims for damages or missing items must be made within 48hrs from the date of delivery. Please Contact Bella By Design Ltd either by phone 07377 132 825 or by email sales@bellabydesignltd.co.uk. If you do not contact us within 48hrs from the date of delivery we cannot guarantee a replacement or to refund any faulty goods. 
1.2 Notwithstanding the signature of the Buyer - Installer on delivery, if the Buyer notifies the Seller within 48HRS of delivery that not all of the Goods have been delivered then the Seller will, upon being reasonably satisfied, arrange delivery of those Goods which have not been delivered but shall be under no obligation to do so, in the event that the Buyer does not notify the seller within this time. 
1.3 All delivery times quoted are estimates 
1.4 Whilst every effort is made to deliver Goods on the dates or within the periods mentioned in the Contract, such dates or periods shall be deemed to be an estimate only and shall not form part of the terms and conditions of the Contract unless specifically agreed in Writing by a director and in the absence of such special agreement the Seller accepts no liability whatsoever for any loss or damage howsoever arising which may be suffered by the Buyer as a result of any failure on the part of the Seller to deliver Goods on or within the times, dates or periods mentioned in the Contract. 
1.5 Any liability of the Seller for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note 
1.6 If for any reason the Buyer fails to accept delivery of any of the Goods when they are ready for delivery, or the Seller is unable to deliver the goods on time because the Buyer has not provided appropriate information or authorisations: 
1.6.1 The risk in the Goods shall pass to the Buyer during the holding period. 
1.6.2 The Seller may store the Goods until delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, storage and insurance). 
1.6.3 The risk in the Goods shall pass to the Buyer upon delivery 
1.6.4 We may decline to deliver if we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or the premises (or the access to them) are unsuitable for our vehicle. 
1.6.5 Delivery takes place either when the goods are loaded at our premises (if you are collecting them or arranging carriage); or when the goods are unloaded at your premises or address specified by you (if we are arranging carriage). 
1.7 When palletised / bulky items are delivered by a third party carrier I.E Supplier of Bella By Design Ltd or assigned Carrier, delivery service will be kerbside only. 
1.7.1 Bella By Design Ltd accepts no liability for decorative damage within the property whilst delivering. 
2.0 Cancellation or Variation of Orders 
2.1 You may not cancel the order unless we agree in writing (and conditions 2.3 and 2.6 then apply). 
2.2 If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order. 
2.3 You may not cancel if we receive your notice after the goods have been dispatched; and 
2.4 If you cancel the contract, you can have no further claim against us under that contract. 
2.5 If installed it will be deemed that the model, colour or finish comply with the order and they will not be returnable or refundable. 
2.6 No cancellation, suspension or variation by the Customer of any order accepted by the Company shall be valid unless agreed by the Company in writing and such agreement may only be given on terms which compensate the Company for any loss, costs, damages, charges and expenses thereby incurred by the Company, such compensation to be decided by the Company in its absolute discretion. In particular, the Company reserves the right to charge a 50% handling charge for goods which are accepted back into stock for credit, although the Companies claim in this regard may not be limited to this sum. 
2.7 We may suspend or cancel the order, by written notice if: 
2.8 you fail to pay us any money when due (under the order or otherwise); 
2.9 you become insolvent; 
2.10 you fail to honour your obligations under these terms 
2.11 Specially ordered products or bespoke products cannot be cancelled after ordering or returned after delivery 
3.0 Price 
3.1 Our quotations are valid for 30 days (unless otherwise stated). 
3.2 The price quoted includes delivery 
3.3 Rates of tax and duties on the goods will be those applying at the time of delivery. 
3.4 At any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods due to surcharges imposed by the manufacturers. 
4.0 Payment terms 
4.1 A 50% deposit is required on acceptance of the quotation. 
4.2 The balance in cleared funds to be paid two weeks prior to delivery. 
4.3 If you fail to pay us in full on the due date we may:- 
4.4 Suspend or cancel deliveries; 
4.5 cancel any discount offered to you; 
4.6 charge you interest at the rate set under s.6 of the Late Payment of Commercial Debts (Interest) Act 1998; calculated (on a daily basis) from the date of our invoice until payment; 
4.7 compounded on the first day of each month; and before and after any judgment (unless a court orders otherwise); 
5. Installation and Fitting 
5.1 Bella By Design Ltd at times are recommended by a client’s Tiler / Installer. The Tiler / Installer is not attached to or employed by Bella By Design Ltd so any grievances with installation has nothing to do with the business. 
5.2 Bella By Design Ltd will supply names of local Bathroom Installers and Tilers. The choice of Bathroom Installer or Tiler is totally at the client’s discretion. Any grievances with the installation has nothing to do whatsoever with Bella By Design Ltd. 
6. Our Details 
Bella By Design Ltd, 
The Annex, 
Kennel Cottage, 
Siston Lane, 
BS16 4PP 
Contact - Sales@bellabydesignltd.co.uk 
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